Cardiology field teams currently operate in a high-pressure environment defined by shrinking access to HCPs and increasing clinical complexity. Representatives often sacrifice valuable face time to handle administrative duties or struggle to recall specific formulary details during brief interactions. Our case study examines how a U.S. cardiology brand addressed these friction points by deploying Jarvis as a voice-enabled field companion. The tool integrates directly into the daily workflow of M to streamline their routine without requiring a significant change in behaviour.

The pilot program yielded significant operational improvements within a 1-week period. Participants reported a measurable increase in meeting volume combined with a substantial reduction in time spent on manual documentation. The technology enabled teams to capture structured insights from the field with greater fidelity while maintaining strict compliance standards. By moving administrative work to the background, the organization successfully empowered their teams to focus entirely on delivering high-value scientific exchange.