Built for the real patient journey

Patients navigate enrollment, insurance, side effects, and difficulties with adherence, often alone and after hours. Helix becomes their always-on companion, helping them understand what to expect and when to seek help.

Starting Treatment

Examples of what Helix supports:
  • 24/7 Q&A about treatment, expectations, safety, and logistics

  • Understanding how to begin therapy
  • Guidance on how to talk to their provider
Patient outcome:
Clear answers from day one

Enrollment and Onboarding

Examples of what Helix supports:
  • Enrollment walkthroughs
  • Surfacing missing information to avoid delays
  • Helping patients prepare for nurse ORRs
Patient outcome:
Smooth onboarding with fewer surprises

Coverage and Access Support

Helix supports patients with:
  • Explaining benefit verification steps
  • Helping patients understand prior authorization status
  • Guiding them through financial assistance options
  • Connecting them to the right human resource when needed
Patient outcome:
Confidence and clarity on coverage and affordability

Treatment Initiation

Helix supports patients with:
  • Reminders for first doses
  • Education on what to expect during treatment
  • Guidance for monitoring and when to contact HCPs
  • Support for caregiver involvement
Patient outcome:
Faster start to therapy and fewer drop-offs

Adherence and Ongoing Support

Helix helps patients stay on track:
  • Personalized refill and dose reminders
  • Routine check-ins to understand side effects and experiences
  • Evidence-based education to reinforce persistence
  • Encouragement and practical tips for staying consistent
Patient outcome:
Better adherence, better outcomes

Why Pharma teams choose Synthio Labs

Clinically grounded, patient-safe AI

Built on approved content, MI guidance, and safety protocols. All responses have guardrails to prevent misinformation or unverified medical advice.

Multimodal and voice-first

Supports natural conversation, voice notes, images, structured instructions, and educational content.

Designed for complex therapies

Specialty drugs, rare disease therapies, chronic conditions, Helix handles nuanced patient questions with clarity and sensitivity.

Deep integration

Every patient question becomes insight. Engagement data flows into Patient CRMs, informing field teams, medical affairs, and brand strategy.

Works across your channels

On patient sites, inside PSP portals, via QR codes, SMS links, or integrated directly into hub workflows.

Clinically grounded, patient-safe AI

Built on approved content, MI guidance, and safety protocols. All responses have guardrails to prevent misinformation or unverified medical advice.

Multimodal and voice-first

Supports natural conversation, voice notes, images, structured instructions, and educational content.

Designed for complex therapies

Specialty drugs, rare disease therapies, chronic conditions — Helix handles nuanced patient questions with clarity and sensitivity.

Deep integration

Every patient question becomes insight. Engagement data flows into Patient CRMs, informing field teams, medical affairs, and brand strategy.

Works across your channels

On patient sites, inside PSP portals, via QR codes, SMS links, or integrated directly into hub workflows.

Security and Compliance

HIPAA-ready workflows
SOC 2 aligned operations
No reuse of patient data for training
Configurable retention and deletion
Clinical safety checks for sensitive topics
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