Making AI Voice Agents Safe for Physician Conversations

At SynthioLabs, our AI voice agents interact directly with doctors: delivering conversations that feel like they’re with a trained MSL.

But when AI engages HCPs, safety, compliance, and trust must come first.

Here’s how we ensure that:

1. Privacy and Security by Default

• All audio is encrypted in transit and at rest.
• Calls are processed and stored in our secure and compliant infrastructure.
• Doctors stay in control: consent-first, with access to logs and opt-out anytime.

2. Clinically Accurate, Context-Aware Dialog

• Agents are trained on medical language to deliver MSL-grade conversations.
• Understands clinical context—like treatment stage, specialty-specific terms, and nuanced follow-ups.
• When in doubt, it asks, never guesses.
• Conversations strictly follow your brand’s scientific narrative, positioning, and approved content.

3. Guardrails and Oversight

• Authentication and disclosure kick off every call.
• Filters block non-compliant or inappropriate content.
• No off-label discussions, our system stays within strict regulatory boundaries.

4. Transparent, Auditable, Compliant

• Every call is logged, reviewable, and deletable.
• Compliant with SOC2, HIPAA, GDPR, and emerging AI regulations.
• No black box: customers and HCPs have visibility and control.

5. Built to Deliver Real Value to Physicians

• Whether providing trial updates, medical info, or answering product questions, our agents are trained to offer timely, relevant, and compliant insights—not just automation.

We believe AI shouldn’t just talk to doctors—it should do so with clarity, compliance, and clinical intelligence, always aligned with your scientific strategy.